FAQs

Frequantly asked questions & answers:

What happens in an appointment? A personalised consultation about your wedding & dream dress. 1.5 hours of 1-1 attention from our expert stylists who’ll start you off by trying your 5 pre-chosen dresses. Constant support, to help guide you through more of our gorgeous gowns. We promise to listen closely to your vision and needs and be honest with you throughout. We have lots of stunning veils and accessories to also help you envision your whole bridal look.

Tip: As our designs are mainly exclusive, rare, & a little more contemporary; our brides find it’s much more beneficial to their appointment here, if they have some experience in which styles are working & a better idea of what they love, so making us your 2nd or 3rd appointment is best! (Save the best ‘till last!)

Are all the dresses you stock on your website? Yes, our website is kept updated, so you know what is available in the boutique at any time. There is a “coming soon” section for dresses due in the future.

What sizes are the dresses to try on? Our samples range from 8-14. Most are a UK 10 or 12. You may find that your highstreet size is slightly different to your bridal size, as bridal can wear a little smaller than usual due to the extra structuring, therefore it is very normal to need to size up in bridalwear.

What’s the price range of your dresses? £1500 - £4500.

How many people can I bring? You may bring 3 adult guests with you. Babies & children under 12 are not permitted into the boutique at any time. In our experience brides have a much better , more productive and enjoyable appointment when they are able to have that 90 minutes of uninterrupted bliss to enable her to relax and concentrate solely on herself & her dream dress.

Do I need to wear/ bring anything? Wear nude/skin tone underwear or shapewear. . We advise you do your hair & makeup how you may on your big day. Do not wear any fake tan.

When do I need to order a dress? Production times vary up to 7 months. 6 months is the normal time dresses take to be made and shipped. You’ll need another +2-3 months for alterations. Therefore you should be ordering your dress at minimum 10 - 12 months before your wedding. (If you do not have this required timeframe, some dresses can be made quicker, this is called a rush order, please note this service may not be available for all styles and may incur a prioritisation fee).

How do I make payment? A 50% deposit is required at your appointment when ordering a dress. We offer a payment plan for the remaining balance. Please bear this in mind prior to your appointment ensuring you/ whoever is paying for your dress brings a payment card. (Amex & cash is not accepted)

Your “Said YES” moment: You’ll recieve a “said yes” gift & a free prosecco & bottomless brunch voucher for you & your 3 VIPs to celebrate after your appointment! Your appointment fee is also refunded.

How do alterations work? Every bride needs alterations to ensure the perfect fit, this is completely normal wedding dress procedure! We have 2 wonderful seamstresses on hand, (or you can use your own if you prefer). Alterations must start 2-3 months before your wedding. Alterations are bride/dress dependent and are therefore not included in dress price.

Do you have ‘Off The Pegs’ / Sample Sale dresses? A limited selection of our gowns are available discounted, off the peg, sold as seen & ready to take home. They’re featured on our sale page . Sale dresses sizes & prices are listed. There’s only ever 1 of each dress ,so it’s best look at sale dresses once you already have an idea of what you want & are ready to say yes as they sell very quickly due to the huge discounts! They start from £500, are paid in full & are taken home with you. We provide a complementary hanger & dress bag. Alterations are still required to ensure the perfect fit, this is priced separately by the seamstress. Dresses can be altered down 2 - 3 sizes.

Is there parking available? There are 3 Multi story car parks within a 5 minute walk to the boutique. Tunbridge Wells Station is a 10 minute walk away. We are wheelchair accessible.

Do you charge for appointments? Private boutiques, with exclusive designer gowns, where you’ll get expert advice ask for a small amount to secure your appointment, this is fully redeemable against a dress purchase during your appointment. This helps to avoid no-shows & wasted appointments. Monday - Friday £20. Saturday £25. Thursday evening £35. Book via our appointments page or call us!

Do you sell accessories?
Book a free ‘accessories appointment”. We stock many bridal mini dresses, veils, gloves, tiaras, jewellery, overskirts & capes. You don’t need to have bought your dress with us to try on our accessories!

What is a Trunk Show? Dresses stocked for a limited time only. They’re either a preview of a new collection, or dresses we do not usually stock. (It’s not a show you watch) ,Trunk shows work the same as normal appointments, but you get lots of extra dresses to try. If you find a dress you love at a trunk show, a new one is made for you. Trunk show dresses are not available to buy off the rack. There’s usually a 10% discount. Important: When attending a TrunkShow bear in mind if you fall in love with a dress, but are not yet “ready” to buy, you’ll not get a chance to try it on again. The dresses are returned to the designer, or go to another show in another country. Because of this, please only attend when you’re in a position where you feel 100% ready to purchase a dress.

For any other questions not answered here please contact us 01892 458711

We look forward to meeting you and finding you your dream dress!